The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-February 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
In February 2021, 154 cases were received and the handling of 146 cases was completed. As at end-February, the handling of 633 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
19 March 2021
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