The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-January 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
In January 2021, 245 cases were received and the handling of 171 cases was completed. As at end-January, the handling of 625 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Hong Kong Monetary Authority
11 February 2021
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