The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-October 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

In October 2020, 232 cases were received and the handling of 279 cases was completed. As at end- October, the handling of 568 cases was in progress.

A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Table

 

Hong Kong Monetary Authority
6 November 2020



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